Privacy Policy

At Fidelity Horizon Union Bank, your privacy and the security of your personal data are of the utmost importance. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services—whether online, by phone, or in person.

1. Information We Collect

We may collect the following types of personal information:

• Personal Identification Data: Full name, date of birth, address, email, phone number, government-issued IDs.

• Financial Information: Bank account details, transaction history, credit and debit card numbers.

• Digital Information: IP address, browser type, device identifiers, login history, and usage data.

• Communications: Records of communications with our customer service team or through our website.

2. How We Use Your Information

We use your personal data to:

• Provide banking and financial services

• Process transactions securely

• Comply with legal and regulatory requirements

• Improve our products, services, and user experience

• Detect and prevent fraud, cybercrime, and other illegal activities

• Communicate updates, promotions, or policy changes (only with your consent)

3. Sharing of Information

We may share your information with:

• Authorized financial institutions and service partners

• Government agencies and regulatory bodies (as required by law)

• Credit reference and fraud prevention agencies

• Technology service providers under strict confidentiality agreements

We do not sell your personal information to third parties.

4. International Transfers

As an international financial institution, your information may be transferred to and stored in locations outside your country of residence, including the UK, US, and the EU. We ensure all such transfers comply with applicable data protection laws.

5. Data Security

We implement advanced security measures—such as encryption, firewalls, and secure data centers—to protect your information from unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

Depending on your jurisdiction (UK, US, EU), you have rights to:

• Access and correct your personal information

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent at any time

• File a complaint with a data protection authority

To exercise your rights, contact us at: [Insert Contact Email]

7. Cookies

We use cookies and similar technologies to enhance website functionality and user experience. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services indicates your acceptance of the revised policy.

9. Contact Us

If you have any questions about this policy or how your data is handled, please contact our Data Protection Officer at:

Fidelity Horizon Union Bank